CONTACT CENTER:

MobiNet prepared a Contact Center equipped with Nortel MERIDIAN Option 11C.
We have specifically selected Option 11C model for its ability to accommodate for future technological innovations and advances currently being pursued by our research and development teams. Nortel takes pride in its record of protecting customers' investments in communications over the long term. All the performance, value, simplicity and unparalleled quality you'd expect from Nortel, the leading manufacturer of digital communication systems, is available with Meridian Option 11C through MobiNet Call-Center.

Our customer will get the Benefits of:

CRM Salesforce

• Salesforce is the #1 CRM service that makes it easy to immediately manage customer relationships.
• Salesforce is the worldwide leader in the rapidly expanding market for online customer relationship management (CRM).
• Today more than 5,400 companies worldwide depend on salesforce products to manage their sales, marketing, and customer service and support operations

Sales Force Automation

• Forecast revenues accurately. Track every lead. Follow each deal through the pipeline. Understand where bottlenecks occur — and why. Stay on top of key sales metrics that determine your organization's success— such as sales pipeline, forecasting, and performance over competitors with instant access to standard and customized reports.

Customer Service & Support

• Track every interaction with each customer. Be confident that no service call or inquiry will ever be lost or ignored. Stay on top of critical issues such as average time to close cases, case volume by product, and more with instant access to standard and customized reports.

Marketing Automation

• Easily track the effectiveness of individual initiatives and long-term, integrated marketing campaigns. Know precisely where to find your most highly qualified leads. Keep your finger on the pulse of demographic and market trends affecting your business with instant access to standard and customized reports.

IVR

USING the latest TECHNOLOGY from IBM - WEBSPHERE - TO DEVELOP THE IVR SYSTEM, Thus GIVing THE CLIENT THE FACILITY OF ISSUING ORDERS 24/7 THROUGH USING THE TELEPHONE LINE TO SELECT THE SUPPLIER, PRODUCT’S CODE AND QUANTITY SO THE SYSTEM WILL RECEIVE THE ORDER AUTOMATICLY BY SUPPLIER and the assigned branch based on the territory.

Mobinet offers its Contact Center services for Customers to outsource in addition to other different type of services such as:

DIRECT Mail Services
Fax Shots
Statistics and database
Event’s Management
Registration in event and analyses systems
Marketing survey
Office supplies
Advertising and printing